Returns & Refunds

We want you to be completely happy with your GymHalo purchase. If something isn't right, we'll make it right.

30-Day Returns

You can return any item within 30 days of receiving your order for a full refund, provided the item is unused, in its original packaging, and in resalable condition.

How to Return an Item

Contact us at our contact page with your order number and reason for return
We'll provide you with return instructions and a returns authorisation
Pack the item securely in its original packaging
Send it back using a tracked delivery service
Once received and inspected, we'll let you know whether your refund has been approved

Damaged or Faulty Items

Please inspect your order when it arrives and contact us immediately if your item is defective, damaged or incorrect, so we can evaluate the issue and make it right. Include your order number and, where possible, photos to help us investigate. If an item develops a fault, please contact us as soon as you notice it. Please contact us before sending anything back; we will provide the return instructions and arrange the return at no cost to you.

Return Shipping Costs

Faulty or damaged items: We cover the return shipping cost
Change of mind returns: Return shipping is at the customer's expense

Refunds

If approved, your refund will be issued to your original payment method within 10 working days. Your bank or card provider may take additional time to show it in your account.