Returns & Refunds
We want you to be completely happy with your GymHalo purchase. If something isn't right, we'll make it right.
30-Day Returns
You can return any item within 30 days of receiving your order for a full refund, provided the item is unused, in its original packaging, and in resalable condition.
How to Return an Item
- Contact us at our contact page with your order number and reason for return
- We'll provide you with return instructions and a returns authorisation
- Pack the item securely in its original packaging
- Send it back using a tracked delivery service
- Once received and inspected, your refund will be processed within 5–7 working days
Damaged or Faulty Items
If your item arrives damaged or develops a fault, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund at no cost to you.
Return Shipping Costs
- Faulty or damaged items: We cover the return shipping cost
- Change of mind returns: Return shipping is at the customer's expense
Refunds
Refunds are issued to your original payment method. Please allow 5–7 working days for the refund to appear in your account after we've processed it.
Non-Returnable Items
For hygiene reasons, certain items cannot be returned once opened. These will be clearly marked on the product page.
Questions?
If you have any questions about a return, please contact us and we'll be happy to help.