Questions about shopping with Gymhalo? Find quick answers below, or contact us at gymhaloteam@outlook.com.
Where do you deliver?
We currently deliver to addresses within the United Kingdom.
How much does delivery cost?
Selected products qualify for free standard UK delivery. Charges for other products vary by supplier and are shown at checkout before payment. Free delivery does not apply to every product.
How long will my order take?
Processing and delivery times vary by product and supplier. Where available, estimates are shown at checkout. If you need an item by a particular date, contact us before ordering to check the expected timeframe.
Will my items arrive together?
Not always. Products may be dispatched separately by different suppliers and arrive at different times. Checkout shows the applicable delivery charges for your order.
How can I check my order’s progress?
Check your dispatch email for tracking details where available. If you need help, email us with your order number.
How do I request a return?
Contact gymhaloteam@outlook.com within 30 days of receiving your item to request a return. Include your order number. Please wait for return instructions before sending anything back. Eligibility and exclusions are explained in our full refund policy.
Who pays for return postage?
For change-of-mind returns, you pay the return postage. If your item is faulty, damaged or incorrect, contact us so we can arrange the return at no cost to you.
What if my item arrives damaged or incorrect?
Please inspect your order when it arrives and contact us promptly with your order number and details of the problem. Photos can help us investigate.
When will I receive my refund?
We’ll notify you after receiving and inspecting your return. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to display it.
How do I choose the right size or equipment?
Check the specific product’s measurements, dimensions and specifications before ordering. Sizing and features can vary between products. If anything is unclear, contact us with the product name and your question.
How do I contact Gymhalo?
Email gymhaloteam@outlook.com or use our contact page. For an existing order, include your order number so we can help.